ProMax Lending ("ProMax Lending," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide through our website, forms, and communication channels.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit inquiries, request consultations, or otherwise interact with us.
1) Information We Collect
We may collect personal information, including:
- Full name
- Email address
- Phone number
- Property and financing details you voluntarily provide
- Communication preferences
- Any additional information submitted through forms or messages
We may also collect limited technical information, such as browser type, IP address, and usage data, for website operations, analytics, and security.
2) How We Use Information
We use collected information to:
- Respond to inquiries and consultation requests
- Communicate regarding mortgage-related services
- Provide customer service and service follow-up
- Improve website functionality and user experience
- Maintain records required for compliance, legal, and operational purposes
3) Communication Consent
By submitting your information through our website, you consent to be contacted by ProMax Lending regarding your request by email and phone, consistent with applicable law and your communication preferences.
If SMS/text communications are offered, message frequency may vary and message/data rates may apply. You may opt out as instructed in the message.
4) Data Sharing and Disclosure
We do not sell personal information to third parties for independent marketing purposes.
We may share information with:
- Service providers that support our operations, such as hosting, email, and analytics providers
- Professional advisors, auditors, and legal/compliance partners
- Government or regulatory agencies when required by law
If text messaging is used, SMS consent and opt-in data are not shared with third parties for marketing.
5) Data Retention
We retain personal information only as long as reasonably necessary for business purposes, customer service, legal/regulatory compliance, dispute resolution, and enforcement of agreements.
6) Cookies and Tracking Technologies
Our website may use cookies and related technologies to support site functionality and understand usage trends. You can manage cookie settings in your browser; disabling cookies may affect site features.
7) Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of internet transmission or storage is guaranteed to be completely secure.
8) Your Privacy Rights
Depending on your jurisdiction, you may have rights to request access, correction, deletion, or limitation of certain personal information. Contact us to submit a request.
9) Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10) Children's Privacy
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
11) Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates are effective when posted with a revised "Last Updated" date.
12) Contact Us
ProMax Lending
Email: info@promaxlending.com
Phone: (949) 288-3016
Address: 330 E. Lambert Road, Ste 278-B, Brea, CA 92821
NMLS ID: 2820538